"Upon calling Mr. Cooks office & leaving a message on a Saturday afternoon I was worried how long it would take for them to contact me back. I didn't have to wait long though because I got a call back from him personally within 15 to 20 minutes. He was very professional & courteous & also very understanding to the situation. He took care of the most important part of the situation very quickly & I look forward to continue working with him to resolve the rest of the situation. If you need a lawyer, I highly recommend retaining Mr. John A. Cook & Associates."